Mid-Market Customer Success Manager — Growth & Retention

Ivo Inc. is seeking a Mid Market Customer Success Manager to own a growing mid-market portfolio and drive onboarding, adoption, and renewals at scale. You’ll support a large number of accounts with templated processes, ensuring customers achieve maximum value from our product.

You’ll collaborate with cross-functional teams, provide product education, and identify upsell opportunities early using usage signals. A startup environment and urgency are valued.

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