Strategic Project Manager – Customer Experience

On Site Full TimeWashington, United StatesWashington Metropolitan Area Transit Authority

Washington Metropolitan Area Transit Authority is seeking a Project Manager (Non-Technical) to lead strategic initiatives that enhance customer experiences across mobile apps, web modernization, and digital fare products. You will coordinate across the Authority to plan, develop, and implement major projects with broad impact on customer interactions.

The role emphasizes data-driven analyses, policy development support, and executive-facing communications while managing budgets and timelines for

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