Customer Experience Agent (Overnight Shift)

Whatnot is the largest livestream shopping platform in North America and Europe, and we’re building live commerce at a scale that’s never been done in the West. We’re looking for a Customer Experience Agent to join our remote team and help drive the best possible user experience through process improvement, order management, and problem solving.

Requirements

• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of E-commerce and Marketplace operations
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
• Bachelor’s degree or college experience preferred
• Previous start-up experience is a plus

Benefits

• Generous Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care Benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave