Senior Manager

Job Purpose

The role holder plays a critical role in managing processes contributing to the organization’s strategic priorities. The role holder also has an influence on shaping organizational policies and processes. The role holder manages key projects with significant implications, requiring adept communication with leadership. The role requires a high degree of professional experience. The role holder will usually have a team reporting into them. They will also have influence on team members in other cross-functional teams.

Job Duties and Responsibilities

• Drive critical strategic and operational goals within the organization.
• Adopt, develop and implement innovative solutions, models, products, processes, and operational plans.
• Formulate operational strategies, policies, and manage comprehensive resources with a high degree of autonomy.
• Implement governance practices to oversee quality and compliance in operational areas.
• Drive thought leadership by participating in innovation activities and contributing articles or papers.
• Proactively establish systems to mitigate risks, improve efficiency and customer experience.
• Collaborate with other teams and leadership to deliver results.
• Oversee and coordinate the efforts of team members to meet organizational goals, ensuring a collaborative and efficient work environment.
• Develop execution strategy for projects linked to strategic goals of the function.
• Build a strong team by coaching and mentoring team members.
• Employ domain, management and leadership capabilities to oversee program teams for successful execution of projects.

Key Responsibilities

• Process Optimization: Standardize, automate, and streamline sales processes to improve sales velocity and pipeline efficiency.
• Data & Analytics: Build comprehensive sales performance dashboards, track key performance indicators (KPIs), and present revenue health reports to executive leadership.
• Forecasting & Pipeline Management: Collaborate with sales leaders to manage pipeline health and generate accurate, data-backed sales forecasts.
• Technology Ownership: Serve as the chief administrator and architect for CRM platform (e.g., Salesforce, HubSpot) and manage adjacent sales tech tools.
• Deal Desk & Compliance: Support the field sales team on complex deal structuring, pricing configuration, and non-standard contract terms while ensuring compliance with corporate policies.
• Cross-Functional Strategy: Partner with Marketing for seamless lead management and with Finance for compensation planning, budgeting, and commission tracking.
• Team Enablement: Train, onboard, and support the sales organization on new tools, policies, and best practices to drive platform adoption.

Qualifications and Experience

• Education: Bachelor’s degree in Business Administration, Finance, Analytics, or a related field (Master’s or MBA preferred).
• Experience: Minimum of 5 to 7+ years of experience in a sales operations, revenue operations, or commercial analytics role.
• CRM Mastery: Advanced, hands-on administration experience with leading CRMs like Salesforce or HubSpot.
• Technical Acumen: High proficiency with data visualization tools (Tableau, PowerBI), advanced Excel modeling, and SQL/VBA logic.
• Industry Background: Prior experience in technology-related fields, SaaS, B2B enterprise sales, or management consulting is highly desired.