Role Overview
As a Customer Experience Associate I, Borrower Support, you will help borrowers navigate their financing experience with clarity, empathy, and accuracy.
What You Will Do
Deliver exceptional borrower support, navigate consumer lending with care, own customer outcomes, and turn customer contacts into insights.
Why It Might Be a Fit
We’re looking for people willing to join our journey of building something special together. We value customer-centricity, sound judgment, and the ability to protect consumer trust in high-stakes lending conversations.
Requirements
- Bachelor’s degree preferred
- 2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role
- Experience leveraging AI tools to improve customer support workflows or operational efficiency
- Comfortable spending the majority of your workday supporting customers over the phone in a high-volume environment
- Excellent verbal and written communication skills
- Demonstrated ownership and follow-through from initial customer contact through final resolution
- Experience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical
- Experience using Salesforce, Zendesk, or similar customer support platforms
- Willingness to work weekends
Benefits
- Hourly rate of $25.00
- Non-exempt PTO policy
- Sick pay
- 6 paid holidays
- 401k
To apply for this job please visit job-boards.greenhouse.io.
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