Customer Experience Associate I

Role Overview

As a Customer Experience Associate I, you will help borrowers navigate their financing experience with clarity, empathy, and accuracy. This role requires sound judgment, strong follow-through, and the ability to protect consumer trust in high-stakes lending conversations.

What You Will Do

Deliver exceptional borrower support, navigate consumer lending with care, own customer outcomes, and turn customer contacts into insights.

Why It Might Be a Fit

We’re looking for people who are curious, adaptable, and eager to use AI tools to work more effectively, improve customer outcomes, and help shape the future of support at Wisetack.

Requirements

• Bachelor’s degree preferred
• 2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role
• Experience leveraging AI tools to improve customer support workflows or operational efficiency
• Excellent verbal and written communication skills
• Demonstrated ownership and follow-through from initial customer contact through final resolution
• Experience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical
• Experience using Salesforce, Zendesk, or similar customer support platforms
• Willingness to work weekends

Benefits

• Benefits