Customer Experience Specialist I

Role Overview

The Customer Experience Specialist I is responsible for delivering our vision and building relationships with our customers in a call center environment. This position requires you to demonstrate leadership skills and genuine interest in contributing to the Woodforest culture and supporting the customers to achieve their financial goals while maintaining the trust of our customers and communities.

What You Will Do

Manage customer relationships in an inbound/outbound call center, provide timely and accurate customer service support, and actively identify opportunities to market additional bank products.

Why It Might Be a Fit

The ideal candidate will have excellent organizational skills, ability to prioritize workload, and maintain accuracy and attention to detail. They will also be able to maintain composure and convey a positive attitude while interacting with customers and internal team members.

Requirements

• 1+ years’ Customer Service experience required
• 1+ years’ experience in a professional call center environment preferred
• 1+ years’ experience in a financial services environment preferred
• High school diploma or equivalent

Benefits

• 401(k) Company Match in ESOP
• Opportunities for Long-Term Growth
• Banking Products & Services
• Competitive Base Pay and regular compensation reviews
• Paid Time Away
• Medical Coverage
• Short and Long-Term Disability & Life, AD&D Insurance
• Well-being Program (Employee Assistance Program)
• Resource Champions