Customer Success Lead

Role Overview

We’re looking for a Customer Success Lead to drive client adoption, build user capability, and ensure customers realise lasting value from WPP Open Pro. This is a hands-on leadership role combining client relationship management, platform expertise, and team development.

What You Will Do

Driving adoption and client value, leading onboarding and the client lifecycle, and scaling delivery through effective partnerships.

Why It Might Be a Fit

Significant experience in Customer Success, client services, account management, or performance marketing, ideally within SaaS, marketing technology, or an agency environment.

Requirements

• Significant experience in Customer Success, client services, account management, or performance marketing
• Experience leading client-facing teams or managing complex client portfolios
• Strong, practical knowledge of digital advertising production, creative delivery, and campaign activation
• Confidence working hands-on with marketing technology platforms and demonstrating end-to-end workflows

Benefits

• Passionate, inspired people
• Scale and opportunity
• Challenging and stimulating work