Strategic Account Manager – Latam

Strategic Account Manager – Latam role is responsible for managing customer success, upselling, cross-selling, and retention of ICT software in Latin America. The role requires building trusted relationships with customers, understanding their business needs, and identifying opportunities for expansion.

Requirements

• Manage and nurture customer relationships post-sale, ensuring their satisfaction and success.
• Upsell and cross-sell ICT software solutions to existing clients, identifying new opportunities.
• Collaborate with the ICT team to understand client needs and develop tailored solutions.
• Monitor and analyze customer feedback to improve our software and services.
• Ensure timely and effective resolution of customer issues and queries.
• Conduct regular performance reviews with clients, showcasing the value of our software.
• Stay updated on industry trends and competitor offerings to provide valuable insights.
• Work closely with the sales team to support new business opportunities and client onboarding.
• Prepare and present quarterly business reviews to clients, highlighting key achievements.
• Maintain a high level of professionalism and customer service excellence.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance