Customer Success Manager

Role Overview

Join our Fitness & Leisure vertical as a Customer Success Manager on a 12-month fixed-term contract, covering a period of maternity leave and looking after one of our key customers. This is an opportunity to make a real impact every day.

What You Will Do

You’ll be responsible for managing existing customers and generating new leads for potential new customers. This includes responding to customer queries, making proactive account management calls and onsite visits, and providing analysis and recommendations to improve business practices.

Why It Might Be a Fit

We’re looking for curious and empathetic people who are motivated by meaningful work, resonate with our four core values, and have a positive outlook. You’ll be part of a team that’s passionate about helping people succeed and thrive in the fitness and wellbeing industry.

Requirements

• Entry level Account Management experience or 1-2 years Customer Services experience
• Ideally you will have worked as a Club Manager or have experience running a gym/fitness club
• You are familiar with Direct Debit payments and various Club Management Systems
• Passion for the fitness & wellbeing industry
• Not afraid to pick up the phone and call
• Target driven, self motivated and goal orientated
• A high level of computer literacy would be ideal as would a knowledge of Excel and Salesforce

Benefits

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• Gender Neutral Paid Parental Leave benefit programs
• Unlimited access to LinkedIn learning, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Flexible work arrangements

Tagged as: Excel, Salesforce