Customer Success Manager

Role Overview

The Customer Success Manager is an experienced, consultative, and technical professional responsible for customer satisfaction, retention, reference ability, and growth of multiple large and complex accounts.

What You Will Do

Develop and execute a communication cadence with partners, customers, and vendors, drive revenue growth, utilize internal health measurement tools, and monitor customer usage to increase product adoption and maximize value.

Why It Might Be a Fit

The ideal candidate will have strong leadership, technical, operations, business, and financial acumen, excellent communication skills, and the ability to build and maintain strong relationships with clients and manage complex accounts.

Requirements

• 4+ years of relevant experience in Customer Success, Service Delivery, Account Management, and Solution Sales
• Bachelor’s degree in Business, Technology, or a related field
• Relevant certifications such as Certified Customer Success Manager (CCSM), ITIL, PMP, or other industry-related credentials preferred

Benefits

• Med/Dental
• FSA
• 401(k)
• Flexible Paid Time Off

Tagged as: Project Management