Senior Customer Operations Analyst

Role Overview

The Customer Operations team coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of excellence and integrity. This role requires strong operational and order management skills, exceptional abilities in customer communication, advanced data analysis and problem-solving techniques, and a creative and inquisitive nature to identify opportunities for improvement and address day by day challenges in a professional and positive manner.

What You Will Do

Customer collaborative planning – understand customer demand outlook and manage delivery commitment expectations, Order management – oversee delivery execution of customer orders, Coordinate with logistics on shipments

Why It Might Be a Fit

Minimum 2+ years relevant experience, Bachelor’s Degree in Supply Chain Management, Industrial Engineering, Business, Engineer; or related field from an accredited college, Customer Relationship Management skills, Materials Planning knowledge, Order fulfillment, Managing Commitment risks, Background in Supply Chain Planning / Management, Dedicated and high sense of job ownership, Track record for utilizing innovative and creative problem-solving skills to address complex and/or contentious issues, Excellent interpersonal and communication (verbal and written) skills, Excellent organizational, project management and planning skills; high attention to details; consistent follow through, Proven ability to present facts and recommendations effectively in oral and written form, Ability to demonstrate flexible and efficient time management and appropriately prioritize workload based upon organization or department needs, Possess a high degree of professionalism and ability to handle confidential information, Proficient in the use of Microsoft Office (Excel, Word, and PowerPoint)

Requirements

• Minimum 2+ years relevant experience
• Bachelor’s Degree in Supply Chain Management, Industrial Engineering, Business, Engineer; or related field from an accredited college
• Customer Relationship Management skills
• Materials Planning knowledge
• Order fulfillment
• Managing Commitment risks
• Background in Supply Chain Planning / Management
• Dedicated and high sense of job ownership
• Track record for utilizing innovative and creative problem-solving skills to address complex and/or contentious issues
• Excellent interpersonal and communication (verbal and written) skills
• Excellent organizational, project management and planning skills; high attention to details; consistent follow through
• Proven ability to present facts and recommendations effectively in oral and written form
• Ability to demonstrate flexible and efficient time management and appropriately prioritize workload based upon organization or department needs
• Possess a high degree of professionalism and ability to handle confidential information
• Proficient in the use of Microsoft Office (Excel, Word, and PowerPoint)

Benefits

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs
• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company-paid life and disability insurance
• Paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs
• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

Tagged as: Data Analysis, Excel, Project Management