Sr Technical Account Manager

As a Technical Account Manager at Zuora, you will work with customers to help them get the most out of their Zuora investments and drive engagement towards an optimal solution. You will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. You will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. You will be responsible for conducting requirements gathering, gap analysis, testing and support sessions with customers, and working directly with Zuora Product Engineers on customer use cases and feedback.

Requirements

• Conduct requirements gathering, gap analysis, testing and support sessions with customers.
• Work directly with Zuora Product Engineers on customer use cases and feedback.
• Create, review and understand data/object models documentation.
• Create, review and understand process flows and architecture diagrams.
• Help maintain the overall customer health and be focused on the technical health of the customer.
• Establish and maintain system configuration, architectures and an overall runbook for each of your customers.
• Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.
• Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
• Provide guidance and updated best practices to customers using quarterly roadmaps and new features.
• Follow up with customers to ensure delivered work meets original requirements and approved designs.
• Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
• Develops and delivers custom customer solution specific training materials.
• Supports the customer with regularly scheduled calls to answer functional and technical questions.

Benefits

• Competitive compensation
• Variable bonus and performance reward opportunities
• Retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing