BlackSky is seeking a talented Senior Customer Success Manager to manage customer experience from onboarding to customer management & maintenance, requiring a customer-centric, enthusiastic, dependable, and detail-oriented individual with excellent communication skills and ability to work independently and collaborate with a positive attitude.
Requirements
- Become an expert in all of BlackSky’s products and services
- Be the front-line contact for customer support inquiries
- Collaborate cross functionally with multiple internal teams
- Advocate for the customer by sharing their feedback and use cases
- Identify and report key metrics to internal and external stakeholders
Benefits
- Flexible working hours
- Remote work option
- Opportunity to work with cutting-edge technology
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