Manager, Digital Customer Experience

HARMAN is seeking a seasoned Microsoft Dynamics CRM Manager to lead the end-to-end ownership, delivery, and operational excellence of the Microsoft Dynamics CRM platform across Sales, Service, and other business functions. The ideal candidate will provide both technical and people leadership to internal teams and system integrators, ensuring the platform remains scalable, secure, and aligned with enterprise architecture and the Microsoft roadmap.

Requirements

• 12–15 years of experience in global, multicultural, and multi-location organizations with increasing levels of responsibility.
• At least 8 years of proven experience as a Solution Architect and Delivery Manager, with a strong focus on Microsoft Dynamics implementations.
• Deep understanding of Dynamics 365 architecture, capabilities, and limitations; relevant Microsoft Dynamics 365 certifications are preferred.
• Strong expertise in configuring and customizing Dynamics 365 using Power Platform tools such as Power Apps, Power Automate, and Power BI.
• Hands-on experience with integration technologies and patterns, including RESTful APIs, SOAP, Azure Logic Apps, and Azure Functions.
• Excellent leadership and communication skills, with the ability to collaborate effectively with diverse stakeholders and lead cross-functional teams.
• Proven track record of designing scalable, reliable, and high-performance solutions for complex business requirements.
• Experience working with Agile/Scrum methodologies and DevOps practices, including continuous integration and delivery.

Benefits

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• ‘Be Brilliant’ employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

Tagged as: Microsoft Dynamics, Power Automate, Power BI