D2C Transformation & Growth Program Manager

Role Overview

The D2C Transformation & Growth team works at the centre of UMG’s global direct-to-consumer growth agenda, shaping how artists connect with fans and create value through commerce, data, technology and fan engagement.

What You Will Do

As a Senior Program Manager, you will lead and shape UMG’s most strategically important global D2C transformation and growth programs, defining program objectives, delivery strategy, governance, success measures and the approach required to translate ambition into coordinated, measurable execution.

Why It Might Be a Fit

The successful candidate will bring structure to ambiguity, anticipate strategic risks and dependencies, resolve competing priorities and maintain momentum across interdependent workstreams, and develop and promote robust program management methodologies, governance standards and reusable frameworks.

Requirements

• Extensive senior program management experience leading complex, enterprise-scale transformation or growth initiatives, ideally within D2C, eCommerce, CRM or a related digital consumer environment.
• A track record of working from broadly defined outcomes and independently defining program objectives, strategy, governance, delivery approach and success measures.
• Demonstrable expertise in leading global, cross-functional programs involving multiple markets, functions, senior stakeholders and significant organisational complexity.
• Strong strategic and commercial understanding of eCommerce and/or CRM principles, operating models, platforms, workflows and performance drivers.
• Proven ability to influence executive and senior stakeholders, challenge constructively and build alignment where priorities, incentives or perspectives differ.
• Expert knowledge of program governance, integrated planning, risk and dependency management, executive reporting, decision management and benefits realisation.
• Experience developing and embedding program management methodologies, governance standards, reusable frameworks or improved ways of working.
• Strong critical thinking and judgement, with the ability to absorb complex information, identify enterprise-level implications and make clear, evidence-based recommendations.
• Exceptional written and verbal communication skills, with the ability to produce concise executive summaries, steering materials, decision papers and strategic recommendations.
• Highly proactive and accountable, with a strong track record of maintaining momentum, resolving ambiguity and delivering outcomes in a fast-paced global matrix.
• A genuine passion for music and a strong interest in how artists connect with fans and create value through digital platforms, commerce, content and data.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• Paid time off
• Retirement plan
• Stock options
• Performance-based bonus
• Flexible working hours
• Remote work options
• Professional development opportunities