Senior Customer Success Manager, EMEA

Role Overview

As a Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. You’ll own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and create a culture of customer success at 6sense.

What You Will Do

You will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers. This includes partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training, working closely with global enterprise customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense.

Why It Might Be a Fit

This is a unique opportunity to help shape and accelerate our success. You’ll represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success.

Requirements

• 3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company
• Experience working with global 1000 enterprise customers with multiple stakeholders
• Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI)
• Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
• Strong analytical and communications skills
• BA/BS degree is required. Master degree is preferred

Benefits

• Full-time employees can take advantage of health coverage
• Paid parental leave
• Generous paid time-off and holidays
• Quarterly self-care days off
• Stock options