Customer Experience Associate – Customer Service

Role Overview

As a Customer Service expert, you will provide a frictionless experience for customers, assisting with refund/exchanges, questions, and complaints. You’ll help customers feel welcomed and become a multitasking superstar.

What You Will Do

Greet customers, complete transactions accurately, help with returns/exchanges, and engage customers in conversation. You’ll also work with technology and think quickly to answer customer questions.

Why It Might Be a Fit

You’ll have flexible scheduling, comprehensive insurance, paid time off, and access to the base and its facilities. You’ll also have opportunities for growth and development, with tools and resources to help you succeed.

Requirements

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life, and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan
• Access to the base and its facilities
• Mass Transit program
• Status as an employee of the DoD