Customer Experience Rep II

Role Overview

We are in search of a dependable customer service specialist who excels in a collaborative work setting. Our ideal candidate should have a positive outlook and a firm commitment to providing top-notch customer service to both Abbvie customers and sales representatives.

What You Will Do

Address customer inquiries, requests, and issues promptly and professionally. Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.

Why It Might Be a Fit

We encourage you to submit your resume. Let’s discuss how your skills can add value to our team and explore the Abbvie growth opportunities available to you.

Requirements

• 2-4 years of Customer Service
• Preferred experience with Salesforce and SAP
• Experience working in a team-oriented, collaborative environment
• Proficiency in MS Office Suite
• High School Diploma (Bachelor’s Degree preferred)

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs