Sales Operations Associate

Role Overview

The Sales Operations Associate is responsible for day-to-day sales support and customer service activities for assigned accounts. They perform sales support functions to provide high-level service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.

What You Will Do

The associate will process routine customer orders accurately and timely, resolve discrepancies with customers, and enter sales orders into the Arrow ERP system. They will also respond to customer requests for information, document customer requests for product returns or maintenance cancellations, and maintain control of the open backlog of orders, service requests, and RMA’s.

Why It Might Be a Fit

The ideal candidate will have developed knowledge and skills through formal training or considerable work experience, and will be able to identify problems and make sound decisions in straightforward situations.

Requirements

• 2-year degree or High school graduate with equivalent related experience
• 2–4 years of experience
• Specific certifications may be required