Sales Operations Analyst

Role Overview

The Sales Operations Analyst will take on the administrative workload of 75% of the current seller effort across order management, product data, pricing, deductions, and general customer queries, freeing sellers to focus on selling, account management, and relationship building.

What You Will Do

The role involves process order entries, modifications, and cancellations in customer systems, provide order status updates, shipment tracking, and delivery confirmation, and manage ticket queues under defined SLAs.

Why It Might Be a Fit

The ideal candidate will have 2-3 years of experience in customer service, order management, inside sales support, or a B2B operations role, and strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems.

Requirements

• Any Graduation
• 3 to 5 years of experience
• Order Management – Order Management
• Strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems
• Excellent verbal and written communication skills
• Ability to multi-task across work types and manage ticket queues under defined SLAs
• Proficiency in MS Office

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid holidays
• Vacation time
• Sick leave
• Life insurance