Role Overview
Join Affirm’s Customer Operations team to resolve complex customer inquiries, partner with cross-functional teams, and implement new systems and products. The ideal candidate is ready to learn and develop their career in a dynamic and collaborative team.
What You Will Do
Resolve escalated customer inquiries via email, phone, and other communication channels, utilizing in-depth product and financial knowledge to communicate, investigate, and resolve customer issues. Participate in ongoing training, identify trends, and assist with ad-hoc projects.
Why It Might Be a Fit
The ideal candidate is proactive, willing to support operation functions on evenings and weekends, and has excellent verbal and written communication skills. Proficient in both English and French, with 1-3 years of experience interacting with customers in an omnichannel environment.
Requirements
- 1-3 years required experience interacting with customers in an omnichannel environment (phone, email, chat, etc)
- Experience within the financial industry is a plus
- Sound judgment and proactive problem-solving skills
- Ability to apply analytical thinking in decision making with keen organizational skills and attention to detail
- Team player with an interest in collaborating with and learning from cross-functional partners
- Strong follow-through and ability to manage competing priorities
- Mac (iOS) and Google Workspace (formerly G Suite) knowledge a plus
- Comfortable with working with Key Performance Indicators (KPIs) to assess and drive performance
Benefits
- 100% subsidized medical coverage
- Dental and vision for you and your dependents
- Monthly stipends for health, wellness, and tech spending
- Employee stock purchase plan (ESPP)
- Flexible time off and generous holiday calendars
To apply for this job please visit job-boards.greenhouse.io.
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