Customer Operations Manager

We’re looking for a Customer Operations Manager to lead our customer services teams in Spain and Portugal, ensuring exceptional service delivery and driving continuous improvement. The role will act as a key interface between customers and the organization, aligning customer service with demand management, supply chain, sales, and operations to optimize end-to-end order management, service levels, and customer satisfaction. The position will also lead business transformation initiatives across the local unit, with a focus on efficiency, digitalization, and scalability.

Requirements

• Bachelor’s or master’s degree in business, Engineering, or a related field.
• Proven experience (5+ years) in leading customer service or operations teams in a complex, cross-functional environment.
• Strong understanding of customer service software (e.g., SAP, CRM, online ordering tools).
• Experience in transformation / process improvement.
• Experience working cross-functionally (Sales / Supply Chain).
• Excellent stakeholder management and communication skills.
• Native Spanish and full English competency.

Benefits

• Join a growing multinational company.
• Stable project.
• Professional and personal development in a dynamic environment.
• Hybrid teleworking modality.
• Dining room benefits.
• Flexible remuneration.
• Access to training platform.
• Free parking and metro 5 minutes walking.
• Paddle/tennis and football court free to use on site.