Role Overview
The Customer Service Manager is primarily responsible for delivering an exceptional customer experience through personalized service and proactive communication. This position requires collaboration with the sales network and the management of stock assessments, product replacements, and order processing on the platform.
What You Will Do
Coordinating activities to deliver high-quality customer service and ensure order integrity. Ensuring service excellence to internal stakeholders, customer service management, the sales force, and customers.
Why It Might Be a Fit
High energy, strong customer orientation, empathy, and the ability to remain solution-focused under changing environments. Critical and analytical thinking, strong attention to detail, and comfort working within governance and compliance frameworks.
Requirements
- Bachelor’s degree in business administration, International Business, or a related field.
- 5-7 years of experience in customer service, order management, sales operations, or similar roles.
- Proficiency in Excel (required); experience with SAP and Salesforce (strongly preferred).
- High proficiency in English communication, including speaking, writing, and comprehension.
To apply for this job please visit alcon.wd5.myworkdayjobs.com.
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