Role Overview
The Customer Service Manager will lead and engage frontline team members to create a safe, reliable operation while delivering an elevated customer experience. The role involves driving operational excellence, coaching and mentoring team members, and promoting an environment of mutual respect and trust.
What You Will Do
The Customer Service Manager will be responsible for leading airport teams to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations. They will also provide frontline team members with exceptional support to deliver superior customer service.
Why It Might Be a Fit
The ideal candidate will have a high school diploma or GED equivalency, previous airport customer service experience, and 2 years of experience leading others. They will also possess strong decision-making skills, ability to work independently and collaboratively, and knowledge of Microsoft Office.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Additional Benefits
To apply for this job please visit career4.successfactors.com.
Follow us on social media