Role Overview
The Customer Service Manager will drive operational excellence while maintaining a safety-conscious environment, promoting end-to-end exceptional customer service. The role involves coaching and mentoring frontline team members, establishing team and individual goals, and ensuring the ongoing safety and reliability of the operation.
What You Will Do
The CSM will drive operational excellence, ensure a safe and reliable operation, and deliver an exceptional customer experience. The role involves establishing team and individual goals, coaching and mentoring frontline team members, and promoting effective communication among departments.
Why It Might Be a Fit
The ideal candidate will be a goal-oriented leader who is passionate about safety, teamwork, leadership, and delivering a quality product to customers. The role requires strong decision-making skills, the ability to work independently and collaboratively, and the ability to prioritize and execute with a sense of urgency and preciseness.
Requirements
- High school diploma or GED equivalency
- Previous airport customer service experience
- 2 year experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Additional Benefits
To apply for this job please visit career4.successfactors.com.
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