Product Operations Engineer

Role Overview

As a Product Operations Engineer, you will be the architect behind how we observe, maintain, and evolve the deployed Sentry fleet. You will develop a deep product understanding, serving as a function SME for all things Sentry. You will work with product engineering partners to design, deploy, and improve a system that supports RCCA cycle execution and delivers actionable product improvement signal, directly impacting the design of next generation hardware and software.

What You Will Do

You will build and hold deep technical understanding of the Sentry system, hardware and software, and serve as the product operations SME for Sentry across both business lines. You will turn fleet failure data, field feedback, and reliability trends into actionable product improvement signal for engineering, directly informing the design of next generation Sentry hardware and software.

Why It Might Be a Fit

You should bring strong technical depth in robotics engineering, experience leading iterative design across multiple teams, a systems approach to problem solving, and a familiarity with reliability and quality methodologies such as FRACAS.

Requirements

• 5+ years of experience in product operations, technical support, site reliability, or a comparable technical operations role supporting deployed hardware and software systems
• Bachelor’s degree in engineering, computer science, or another relevant technical field, or equivalent hands-on technical experience
• Technical depth in robotics, mechatronics, or complex electromechanical systems
• Demonstrated experience driving root cause corrective action (RCCA) to closure on complex systems
• Experience leading iterative design or improvement cycles across multiple engineering and operations teams
• Proficiency developing monitoring queries, dashboards, and alerting configurations using observability platforms
• Experience validating and verifying software changes on distributed or fielded systems
• Scripting and automation skills with a track record of building tooling that improves operational efficiency
• Ability to author clear, thorough technical documentation
• Ability to coordinate technical and non-technical efforts across product, engineering, deployment, and sustainment functions
• Proven ability to work independently, identify what needs to be built, and deliver it without close direction
• Excellent written, visual, and verbal communication skills
• Eligible to obtain and maintain an active U.S. Secret security clearance

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or equivalent retirement plan
• Paid holidays
• Vacation time
• Sick leave
• Flexible work arrangements
• Professional development opportunities
• Top-tier benefits for full-time employees