Customer Loyalty and Growth Associate

Role Overview

Join our Customer Experience team to build strong relationships with existing customers, guide them through the renewal process, and identify opportunities for growth.

What You Will Do

Manage the renewal process, identify upsell and growth opportunities, support customers with license upgrades, and gather customer feedback to improve retention strategy.

Why It Might Be a Fit

You will directly contribute to customer retention and sustainable revenue growth by combining a customer-focused mindset with commercial thinking.

Requirements

• Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Strong customer focus combined with a commercial mindset and an interest in negotiation, retention, and account growth
• Confidence in communicating with customers and presenting products or solutions
• Organized and proactive approach with the ability to manage multiple customer interactions and priorities
• Excellent written and verbal communication skills in English and German, additional languages would be a plus