Role Overview
The Customer Success Manager will work with global scale brands to ensure they get the best out of Storyly features. This involves creating content strategies, analyzing performance, and exploring mobile marketing to generate new insights and inspirations for customers.
What You Will Do
The Customer Success Manager will own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies. They will lead onboarding calls, monitor account health, build content and engagement strategies, and run regular business reviews.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in a customer-facing Customer Success or Account Management role at a B2B SaaS company. They will have demonstrated ownership of commercial outcomes, success with mid-market or enterprise accounts, and a track record of working cross-functionally with Product and Engineering.
Requirements
- 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company
- Demonstrated ownership of commercial outcomes such as renewals, upsell, negotiation
- Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting or mobile-first products
- Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them
- Track record of working cross-functionally with Product and Engineering to close customer issues
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid holidays
- Vacation time
- Sick leave
- Relocation assistance
To apply for this job please visit jobs.lever.co.
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