Actabl Enterprise Customer Success Manager

Role Overview

The Customer Success Manager plays a pivotal role owning the strategic relationship with customers and overseeing cross-functional initiatives to set customers up for long-term success.

What You Will Do

Serve as the primary point of contact and trusted advisor for a portfolio of customers, building strong, long-term relationships through proactive communication and a deep understanding of their business goals.

Why It Might Be a Fit

This role requires a customer-oriented mindset, strong analytical skills, and the ability to build and sustain customer relationships that drive retention and growth.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• At least 5 years of customer-facing experience in Customer Success, Account Management, or a related field, particularly within a global SaaS or enterprise software business.
• Experience leveraging tools and technology to enable proactive customer success (e.g., ChurnZero) and make data-driven recommendations.
• Proven ability to build and sustain customer relationships that drive retention and growth.
• Proven track record of data-driven approach to churn risk mitigation and strong escalation management.

Benefits

• Base salary range: $95,000-$110,000 annually
• 8% bonus