Customer Retention Manager, Mid-Market, Renewals (German Speaking)

Role Overview

The Customer Retention Manager will work fully remotely but require location in the UK, nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates, and mitigating churn risk. The team is responsible for Atlassian’s full suite of products and services, driving renewal strategies, and uncovering expansion opportunities.

What You Will Do

Nurture customer relationships, lead renewals, increase customer awareness of Atlassian’s product portfolio, maintain a deep understanding of product updates, and articulate those improvements to customers and solution partners.

Why It Might Be a Fit

The ideal candidate will have three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas, with German language proficiency required.

Requirements

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
• Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
• Consistent track record of meeting or exceeding performance goals
• German language proficiency is required

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Competitive compensation programs
• Bonuses
• Commissions
• Equity