Customer Success Manager, DX (Spanish Speaking)

Role Overview

As a CSM, you will be partnering with DX’s customers to drive engineering transformation using our platform. You’ll be managing an important segment of our customers through implementation and rollout and the eventual renewal, focusing on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company.

What You Will Do

You will own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal. You will also meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress.

Why It Might Be a Fit

This is a special opportunity for the right person. At DX, the challenge isn’t firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company.

Requirements

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows
• Arrange and conduct Executive and C-level services-related discussions according to the account strategy
• Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
• Collaborate closely with all functions of the business to ensure our customers are successful
• Proactively track and report key account metrics to measure success and identify areas for improvement

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Geographic pay zones
• Bonuses
• Commissions
• Equity