Customer Enablement Manager

Role Overview

The Customer Enablement Manager leads the end-to-end customer onboarding and change experience for organisations adopting AP+ products, services and payment scheme participation. The role ensures onboarding and change activities are delivered efficiently, compliantly and in line with customer service standards.

What You Will Do

Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover. Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem.

Why It Might Be a Fit

Demonstrated experience in customer onboarding, implementation, operations, project delivery or customer relationship management within payments, banking or financial services. Proven ability to manage end-to-end onboarding, change or transition activities.

Requirements

• Demonstrated experience in customer onboarding, implementation, operations, project delivery or customer relationship management within payments, banking or financial services
• Proven ability to manage end-to-end onboarding, change or transition activities
• Strong understanding of customer onboarding, operational readiness and hypercare frameworks
• Sound knowledge of the payments, banking or financial services regulatory landscape
• Experience identifying, managing and mitigating operational, compliance and customer risks

Benefits

• hybrid work arrangement