E-Commerce & Digital Operations Coordinator

Role Overview

Babylonstoren is looking for a hands-on, digitally sharp E-Commerce & Digital Operations Coordinator to help drive the performance of our U.S. online business. This role requires someone who enjoys getting into the detail and making sure products are correct, orders flow smoothly, campaigns perform, systems talk to one another, data can be trusted, and customers receive the experience they expect.

What You Will Do

Manage the day-to-day performance of the U.S. online shop, oversee e-commerce orders and fulfilment, manage and optimise Google and Meta advertising, monitor digital performance and analytics, improve the flow and integration between e-commerce, EMS/CMS and fulfilment systems, and support Wine Club operations.

Why It Might Be a Fit

You are organised, curious, analytical and technically capable. You notice when something is not working — and you do not wait for someone else to fix it. You understand that great e-commerce is not only about technology, but also about making dozens of interconnected details work seamlessly together.

Requirements

• Relevant experience in e-commerce, digital operations, digital marketing or online retail
• Strong working knowledge of e-commerce platforms and website management
• Practical experience with Google Ads and Meta Ads, including campaign setup, tracking, audiences, conversions and optimisation
• Experience working with Google Analytics and interpreting digital performance data
• Experience with HubSpot or similar CRM and marketing platforms
• A good understanding of EMS and CMS systems, product feeds and integrations
• Strong analytical skills and the ability to identify inaccuracies, gaps and opportunities in data
• An excellent eye for detail — particularly when working with products, pricing, inventory and customer information
• Strong organisational and problem-solving skills
• The confidence to work across different teams, suppliers and technology partners
• A proactive, hands-on approach and a genuine interest in making digital systems work better
• The ability to balance technical detail with commercial thinking and customer experience