Customer Success Manager – Operations

Role Overview

The Leucipa Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business value from their investment in the Leucipa digital production optimization platform. The role acts as the primary post-sales business partner, guiding customers through adoption, value realization, operational maturity, expansion opportunities, and long-term sustainment of Leucipa solutions.

What You Will Do

Developing and managing customer success plans aligned with business objectives, defining and tracking customer KPIs, value drivers, and expected outcomes, leading value realization reviews and executive business reviews.

Why It Might Be a Fit

To be successful in this role you will have a bachelor’s degree in engineering, computer science, petroleum engineering, production engineering, data science, business, or related discipline, and minimum of 5 years of experience in Systems Administration.

Requirements

• Bachelor’s degree in engineering, computer science, petroleum engineering, production engineering, data science, business, or related discipline
• Minimum of 5 years of experience in Systems Administration
• Minimum of 15 years of experience in one or more of the following: Oil & Gas production operations, Artificial Lift Systems, O&G Chemical Management, Production Optimization, Digital Oilfield Solutions, Customer Success or Digital Transformation Programs

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits