Customer Experience Manager

Role Overview

Design and lead the Customer Experience strategy in Mexico for the Crop Protection and Vegetable Seeds businesses, transforming customer and commercial partner needs into initiatives that strengthen a customer-centric culture, improve their experience across key touchpoints, and drive satisfaction, loyalty, and trust.

What You Will Do

Lead the Voice of the Customer (VoC) strategy, design and govern Customer Journeys, ensure the closure of the Customer Experience cycle, define customer experience standards, and translate the Customer Experience strategy into concrete attention practices and standards.

Why It Might Be a Fit

Having a degree in Marketing Engineering or related fields, a Postgraduate degree in Business Administration or Digital Marketing will be a plus. Demonstrating solid experience in Marketing within the Agro business and distribution networks, negotiation capacity, and management of distribution networks.

Requirements

• Degree in Marketing Engineering or related fields
• Postgraduate degree in Business Administration or Digital Marketing
• Solid experience in Marketing within the Agro business and distribution networks
• Negotiation capacity
• Management of distribution networks

Benefits

• Competitive health plans and insurance
• Robust pension plans