Senior Customer Success Manager

Role Overview

Bloomreach is seeking a Senior Customer Success Manager to be our customers’ advocate and the key to a successful client partnership. The role is focused on adoption, retention, and customer satisfaction, and on identifying new opportunities to expand our relationships.

What You Will Do

Be the trusted advisor, own the analytical story, specify technical work, champion customer feedback, and run the CSM core.

Why It Might Be a Fit

The ideal candidate will have 4–7 years of experience in B2B and/or B2C SaaS, understand a client’s business model fast, and be able to explain complex data and analytics concepts.

Requirements

• 4–7 years in B2B and/or B2C SaaS
• Experience as a CSM or Technical Account Manager
• Understanding of AI and its applications
• Flexibility and adaptability
• Project leadership experience
• Analytical capability
• Technical fluency in campaign and lifecycle platforms
• Consumption-model literacy
• Structured problem triage

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• Flexible working hours
• Virtual-first work environment
• Company events
• Volunteering activities with 5 paid days off
• Professional education budget
• Employee Assistance Program
• Subscription to Calm
• DisConnect days
• Sports, yoga, and meditation opportunities
• Extended parental leave
• Restricted Stock Units or Stock Options
• Company performance bonus
• Employee referral bonus
• Work anniversaries celebration