Technical Product Operations Specialist

Role Overview

In this role, you will support the day-to-day operations and continuous improvement of a business-critical application supporting cloud infrastructure and GPU capacity deployment workflows. You will partner with business stakeholders and engineering teams to gather requirements, translate business needs into functional specifications, coordinate feature delivery, and support testing, user acceptance, and production releases.

What You Will Do

Manage day-to-day operational support for an enterprise application, including triaging user questions, investigating issues, coordinating troubleshooting, and tracking resolutions. Translate business requirements into clear functional specifications, user stories, acceptance criteria, and process flows for engineering teams.

Why It Might Be a Fit

This position offers hands-on exposure to technical product operations, business analysis, cloud infrastructure, and cross-functional software delivery, with opportunities to take ownership of operational workflows and drive improvements that support business continuity.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field
• Approximately 2–4 years of experience in technical product management, product operations, program management, business analysis, or enterprise application support
• Experience gathering business requirements and translating them into functional requirements, user stories, acceptance criteria, and process documentation
• Experience coordinating technology or software delivery initiatives across business stakeholders and engineering teams
• Understanding of the end-to-end software development lifecycle, including requirements gathering, development, testing, deployment, release management, and production support
• Experience managing feature requests, maintenance activities, or application enhancements from initial requirements through implementation
• Experience supporting enterprise applications, including troubleshooting coordination, issue tracking, and resolution of production problems
• Knowledge of functional testing, defect tracking, user acceptance testing, and business sign-off processes
• Strong organizational and follow-through skills, with the ability to maintain backlogs, track dependencies, manage competing priorities, and drive outstanding items to closure
• Strong written and verbal communication skills, including the ability to translate business needs into actionable technical requirements
• Ability to collaborate effectively with business stakeholders, developers, and cross-functional teams in a dynamic environment
• Strong problem-solving skills and the ability to assess risks, identify blockers, and coordinate solutions across multiple stakeholders
• Ability to learn complex business processes and enterprise applications quickly while maintaining accurate documentation and consistent operational execution

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Competitive paid time off
• Parental leave
• Professional growth and development opportunities