Senior Product Marketing Manager

Role Overview

We need a Senior Product Marketing Manager to redefine customer service in the age of AI. The role involves building the AI-powered customer service platform and working with a product growth team to deploy messages quickly and reflect them in the funnel.

What You Will Do

Lead customer interviews, market studies, and gain and loss analyses, and transform these learnings into positioning and messaging. Build a new story for the product and company, and deploy it on various pages and emails.

Why It Might Be a Fit

The ideal candidate is an exceptional B2B writer and storyteller with a portfolio of published messages linked to business results. They should have positioned or repositioned a product in a young company or during a pivot, and be comfortable with ambiguity and rapid changes.

Requirements

• Exceptional B2B writer and storyteller with a portfolio of published messages linked to business results
• Experience in AI, customer service, customer experience, or customer support tools
• Experience in marketing to customer service or support managers in North American medium-sized companies
• Experience in A/B testing on landing pages and emails, and comfortable with product analytics
• Experience in launching pricing and offer changes
• Experience in Webflow or another CMS
• Intensive and easy use of AI tools in your own work

Benefits

• Paid sick leave
• Paid parental leave
• Comprehensive insurance
• Professional development funding
• Well-stocked fridge and pantry
• Stock option grant
• REER program