Customer Success Manager

Role Overview

The Customer Success Manager will own a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. The role requires operational rigor, a growth mindset, and strong relationship skills.

What You Will Do

The Customer Success Manager will own a book of Mid-Market accounts, build trusted partnerships, lead discovery, value reviews, and product demos, maintain operational rigor, build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.

Why It Might Be a Fit

The ideal candidate will have 2+ years of customer success, account management, or related client-facing experience, a proven track record of ownership and proactive problem-solving, strong relationship management and communication skills, and a growth-minded, coachable, and adaptable attitude.

Requirements

• 2+ years of customer success, account management, or related client-facing experience
• Proven track record of ownership and proactive problem-solving
• Strong relationship management and communication skills
• Operationally rigorous with experience navigating business systems for forecasting and health tracking
• Growth-minded, coachable, and adaptable
• Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts

Benefits

• Benefits