Product Operations Manager

Role Overview

The Product Operations Manager will lead the Product Operations team and own the operational readiness for Brex’s product launches, ensuring documentation, release notes, training, and tooling are ready for each release.

What You Will Do

You’ll lead the Product Operations team, own Brex’s product knowledge, the Help Center, and internal knowledge base, plus the measurement that tells us whether it lands.

Why It Might Be a Fit

This role is for someone who combines product manager, data, and operations skills and behaviors, with a proven ability to scale cross-functional processes and influence partner teams without formal authority.

Requirements

• 4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
• Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
• Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
• Proven ability to scale cross-functional processes and influence partner teams without formal authority.
• Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
• Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
• Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
• Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.

Benefits

• Competitive salary
• Stock options
• 401(k) or equivalent retirement plan
• Health, dental, and vision insurance
• Flexible PTO policy
• Wellness programs
• Professional development opportunities
• Relocation assistance
• Visa sponsorship available

Tagged as: Data Analysis