Customer Success Manager

Role Overview

As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals.

What You Will Do

You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers. You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities.

Why It Might Be a Fit

This role requires someone who thrives in a cross-functional environment. You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers.

Requirements

• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment.
• Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects.
• Strong project management skills: you run structured programs, own timelines, and follow through relentlessly.
• Exceptional communication and presentation skills — you can run a room of CISOs and a room of engineers with equal confidence.
• Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
• Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.
• Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication.
• Experience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists.
• Must be based in the US or Canada.

Benefits

• Work from anywhere in the US!
• Competitive compensation and meaningful equity
• Medical, dental, and vision insurance
• Paid parental leave benefits
• 401k (U.S.)
• Flexible + Unlimited PTO (U.S.)
• Career development opportunities and paths
• Home office and connectivity stipends
• Team socials + Offsites