Role Overview
The CRM Operations & Analytics Manager will lead a team of four people and collaborate daily with Retail, E-commerce, Merchandising, IT, and CRM teams to support customer relationships. The role combines CRM strategy, operations, customer analytics, and technology management.
What You Will Do
The main responsibilities include supervising the CRM ecosystem, supporting markets in identifying development opportunities, promoting continuous improvement of CRM processes, and managing the CRM budget.
Why It Might Be a Fit
The ideal candidate has significant experience in CRM Analytics or Customer Intelligence, preferably in luxury or fashion contexts, and possesses a solid understanding of the Salesforce ecosystem.
Requirements
- significant experience in CRM Analytics or Customer Intelligence
- solid understanding of the Salesforce ecosystem
- proven experience in collaborating with business and technology teams
- strong passion for data and customer behavior analysis
- excellent data visualization skills
- knowledge of SPSS
- excellent communication skills
- solid project management skills
- experience in managing transversal and international projects
- strong stakeholder management abilities
- excellent Italian and English language skills
Benefits
- Annual gross salary of €65,000
- RAL includes fixed elements provided by the collective contract
To apply for this job please visit brunellocucinelli.wd3.myworkdayjobs.com.
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