Sales and Marketing Operations Manager

Role Overview

As the Sales Operations Manager, you will oversee a high-impact team and ensure seamless operations while protecting revenue through strategic anti-rescission efforts. You will lead and develop a multi-functional sales support team, act as a liaison between Sales and Support teams, and resolve guest and owner concerns with urgency and professionalism.

What You Will Do

Your responsibilities will include leading daily anti-rescission strategies, supporting Sales Consultants and Sales Managers in real time, handling escalations, and analyzing Quality Assurance performance weekly to reduce rescissions.

Why It Might Be a Fit

We are looking for a strong leader with a hands-on mentality, exceptional communication skills, and a customer-first mindset. You should have previous Vacation Ownership experience, a current Nevada State Timeshare License, or the ability to obtain it within 1.5 weeks of start date, and be a Certified Notary Public or able to obtain it.

Requirements

• Previous Vacation Ownership experience
• Current Nevada State Timeshare License or ability to obtain within 1.5 weeks of start date
• Certified Notary Public or ability to obtain
• Strong leadership presence with a hands-on mentality
• Ability to coach, develop, and hold teams accountable
• Exceptional communication skills, both written and verbal
• Customer-first mindset with problem-solving instincts

Benefits

• Lucrative Compensation Plans
• Rewards & Recognition Programs
• Annual Bonus Opportunities for Select Roles
• Comprehensive Medical, Dental, and Vision
• 401K Match
• Team Member Travel Perks and Discounts
• Tuition Assistance
• Referral Compensation Program