Family Service Sales Manager

Role Overview

As a Family Service Sales Manager, you’ll lead and manage the sales team’s performance, develop and implement sales initiatives, and generate sales leads through community participation and civic relationships.

What You Will Do

Your day-to-day responsibilities will include meeting or exceeding sales targets, recruiting and training sales staff, and communicating sales results to management.

Why It Might Be a Fit

This role requires a proven track record of success in inside sales production, effective communication skills, and the ability to empathize with client families in emotionally charged situations.

Requirements

• High School Diploma or equivalent
• College degree or some college preferred
• Minimum of 1 to 2 years management experience; Funeral Home or Combo desired
• Minimum of 3 years sales experience
• Proven track record of success in inside sales production strongly preferred
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Valid state-issued driver’s license in good standing and acceptable driving record
• Basic overall computer proficiency
• Demonstrated ability to build and inspire sales team
• Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or list
• Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods
• Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces
• Effectively utilize all sales training and techniques to fulfill production requirements
• Ability to train and energize staff
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
• Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances
• Ability to be proactive and willing to take initiative in all circumstances
• Tactful and professional when dealing with complaints or dissatisfaction with service or merchandise

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance