Customer Experience & Operations Excellence Leader

Role Overview

The Customer Experience & Operations Excellence Leader will play a pivotal role in translating customer delivery and fulfillment experiences into measurable, cross-functional process improvements and sustainable corrective actions across Carrier’s distribution centers and domestic transportation network.

What You Will Do

Analyze delivery, fulfillment, and exception trends to lead thorough root-cause investigations into late orders, missed shipments, and recurring service disruptions, ensuring a best-in-class customer experience for Climate Solutions in the Americas.

Why It Might Be a Fit

This role requires a strong background in logistics operations, customer experience, order fulfillment, transportation, distribution, operational excellence, process improvement, root-cause analysis, and corrective action implementation.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or Engineering
• 5+ years of experience in logistics operations, customer experience, order fulfillment, transportation, distribution, operational excellence, process improvement, root-cause analysis, and corrective action implementation
• 3+ years of experience leading cross-functional process improvement and corrective action initiatives

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance