Digital Operations Support Analyst

Role Overview

Provides support and problem resolution for specific products, assists clients with implementing new products, trains customers in product operation and maintenance, and participates in analysis of client identified issues.

What You Will Do

Diagnoses, troubleshoots and resolves common technical problems, escalates as per procedures, and evaluates and improves release management practices and tools.

Why It Might Be a Fit

Requires effective communication, problem-solving, and technical skills, with a focus on customer support and software product technical knowledge.

Requirements

• Effective Communications
• Problem Solving
• Customer Support Policies, Standards and Procedures
• Software Product Technical Knowledge
• Software Release Management
• Software Reliability Management
• Performance Measurement and Tuning
• Technical Troubleshooting