Senior Customer Success Manager

Role Overview

As a Cato Sr. Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. You will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

What You Will Do

Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology. Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering).

Why It Might Be a Fit

We are looking for someone with a desire to truly understand our customers’ business needs, creativity to find a sustainable path to yes, and empathy to connect at a human level with our customers and genuinely care.

Requirements

• 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills
• Ability to effectively listen and truly understand the customer needs
• Ability to influence and persuade at all levels
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Must be located within the Bay Area, CA, United States
• Ability to travel up to 25% of the time
• Solid technology background, ideally hands-on prior experience on at least a few of the following domains: Routing, Switching, SD-WAN, Firewalls, Proxy, Secure Web Gateway/CASB/DLP, Identity Management, Threat protection mechanisms, Load Balancing, Networking protocol analysis, WAN, MPLS

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Stock options
• Health Savings/Flexible Spending Accounts
• Flexible time-off
• Paid parental leave
• Disability benefits