Customer Operations Agent

Role Overview

Join Dyno-Rod as a Customer Operations Agent to deliver outstanding support to customers and clients across phone, web chat, and email. You’ll handle billing enquiries, service requests, and complaints, working to internal and contract-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

What You Will Do

You’ll identify customer needs, route work to the correct plumbing or drainage Franchise Office, raise jobs for National Accounts, handle enquiries, provide on-site support to engineers, and resolve customer and client requirements.

Why It Might Be a Fit

You’ll bring experience working in a fast-paced office environment, strong written and verbal communication skills, a commitment to delivering results, and a customer-centric approach.

Requirements

• Experience working in a fast-paced office environment
• Strong written and verbal communication skills
• Commitment to delivering results and maintaining a customer-centric approach
• Ability to think laterally, take initiative, and solve problems efficiently
• Ability to prioritise and organise/plan accordingly
• Effective customer relationship and communication skills
• Excellent communication and problem-solving skills
• Ability to effectively influence and impact stakeholders
• Confident using Microsoft Office applications
• Strong numeracy and literacy skills

Benefits

• Company benefits package