Customer Success Manager, Enterprise – East

Role Overview

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption.

What You Will Do

Drive business success planning, act as the voice of the customer within the organization, collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

Why It Might Be a Fit

This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.

Requirements

• 2+ years experience in customer facing roles collaborating with both technical and business teams
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle

Benefits

• Flexible & Remote-First Culture
• Our Approach to Equity: Receive stock options upon hire and promotion
• 100% Covered Health Insurance
• ∞ Flexible Time Off
• 18 Weeks Paid Parental Leave